FAQ's
Frequenty Asked Questions
How do I place my order?
To place your order, follow these steps•Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size. You can check out our size guide for reference.
•Once you’re done, click the ‘Add To Cart’ button.
•After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Proceed to Checkout’.
•From there, you can either log in to your existing TFS account or simply continue as a 'New User' and create one.
Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Complete Order’.
What to do if I am having Issue with Product Fit?
You can get the product exchanged for the right size. Email us at info@thefabulous.store
What if I just don't like the Product?
We are sorry that you don't like the product - You can get them returned within 7 days.
To know more about our policies around returns and refunds please check here.
What should I do if my Payment fails?
In case there is a failure in payment, please retry and keep the following things in mind:
- Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
- If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at info@thefabulous.store
How can I get my ordered delivered faster?
Sorry, currently we do not have any service available to expedite the order delivery. In future, if we start offering such a service and your area pincode is serviceable, you will receive a communication from our end.
I wish to add few more products in my order. Will it be possible?
Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.
Why can’t I see the Cash On Delivery (COD) option?
If the Cash On Delivery (COD) option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products delivered to an alternate address (where COD is available).
How do I know if my order was placed successfully?
- Once you successfully place your order, you will receive a confirmation email & SMS/Whatsapp with details of your order and your order ID.
- You’ll receive another email & SMS/ Whatsapp once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!
How do I check the status of my order?
- After your order has been successfully placed, you will immediately receive a confirmation and order details via email and SMS. Once your products have been shipped, you will be notified again via email, SMS and Whatsapp.
- In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end- with reasons and the revised shipping and delivery timelines.
- If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at info@thefabulous.store, we will see what we can do to help.
Can I modify the shipping address of my order before it has been shipped?
Sorry, that is not possible at the moment as the system would have already passed the mobile number and address to our partners to pack and ship your product.
Though, you can always cancel the order before 6 hours, when the order was placed.
Will I automatically receive marketing emails from you after registration?
You will automatically get subscribed to our marketing emails and SMS's after registering with us. In case you do not want to receive these, you can click on the unsubscribe link in the email.
The product I want to return was bought on discount. Will I get refunded the full amount?
No. You will only receive the exact amount paid for the product.
In case I return the products, will the COD/Shipping charges be credited back?
No. These are charges applicable each time an order is placed and are non-refundable.
My product has been picked up but I have not got my refund yet.
- If it has been 48-72 hours since the order has been picked by our courier partner and if the refund is not processed, please email us at info@thefabulous.store and we will sort it out for you.